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Frequently Asked Questions

This page is a quick reference of Frequently Asked Questions (FAQs), built to help answer your questions, but of course if you can't find the answer on this page, feel free to contact us. We also have a glossary of terms that we hope you find helpful.

Design
~ Getting Artwork
~ Print Area

Digital Files
~ Accepted File Formats
~ Opening Files
~ Sending Digital Files

Payment
~ Credit Accounts
~ Payment Methods

Other
~ Paper Sizes
~ Paper Types


Design

Getting Artwork

There is a large collection of applications you can use for design. Autocad is one of the most common architectural design applications, graphic design applications range in cost and professionalism, from Microsoft Word to Adobe Photoshop.

If you are not comfortable with creating your own design work there are many design studios out there, just like Honey Graphics who will aid you in your graphic design process.

Print Area

Digital printers will not print to the edge of a sheet of paper, around the edges there are always a few millimeters a printer will not print on, this is called the print margin.

When creating artwork for printing it is important to remember to leave a gap between your content and the edge of the page, if the print is too close to the edge it may be outside the print margins. For precise margin sizes please contact us.

Digital Files

Accepted File Formats

The preferred format is Adobe Portable Document Format (PDF), as this is the best way to ensure that we print exactly what you see on your screen.

We can also accept files in a number of other formats, including DWG, DXF, DWF, JPG, PNG, GIF, XLS, DOC, PPT and many more. Please contact us if you have any that do not appear in the list.

Opening Files

In the computing world there is a seemingly endless list of files formats, many of which are unique to a certain program, without the correct program it can be impossible to open the file.

If you are struggling to open a file the first step is to establish what the format is, if you are using Windows XP simply right click the file and click on 'Properties', then will tell you the file format.

In the building and construction industry the most commonly used formats are Adobe Acrobat Documents (PDF) and Autodesk Drawing Document (DWG). To open PDFs we recommend Adobe Reader and for DWGs we recommend Autodesk DWG TrueView. Both these applications are free to download and use.

If you have a different file format you are struggling with please feel free to contact us.

Sending Digital Files

The easiest way to send your files is by using Send It, our online ordering system. This is easier, more secure and reliable than email. Send It is free and easy to use, just create an account. Then simply log on, complete the online order form, upload you file(s) and we can be plotting your files in seconds.

Payment

Credit Accounts

We offer a credit account facility, anyone can apply for a credit account. All applications are subject to a credit check and can take up to 5 working days to process.

Payment Methods

For immediate payments (without a credit account) we can accept payment by cash, credit/debit card or cheque. The card types we accept are shown below.

Other

Paper Sizes

Our size guide shows the standard paper sizes, but if you have something non-standard or are not sure of the size, then contact us for assistance.

Paper Types

GSM, FSC, TCF, the list goes on, these are all definitions given to papers, we have put together a paper types guide to help explain some of the tags given to paper.